EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
EZINE:
With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics
EZINE:
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
EZINE:
In this month's CW EMEA, we find out how the CIO at Dutch company SHV Holdings goes about ensuring his group IT department provides the foundations for a wide variety of businesses to thrive digitally. Read the issue now.
WHITE PAPER:
Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model.