ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
WHITE PAPER:
Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party.
WHITE PAPER:
This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively.
WHITE PAPER:
This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.
WHITE PAPER:
Think an ERP is the solution for your workforce management needs? Stop and consider how hard you would have to work, to make your ERP work for you. This paper presents seven signs that will tell you that it’s time to go with Kronos.
EGUIDE:
There are many areas to consider when choosing third-party applications to support your enterprise software. This expert e-guide explores why considering IT impact and user experience are critical when evaluating third-party add-ons for SAP workflow, and offers seven key questions to ask when considering SAP add-ons.
WHITE PAPER:
Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
EGUIDE:
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
WHITE PAPER:
Inefficient sales order processing can cause companies to miss tremendous opportunities for improved profitability. Learn how automating the sales order process can eliminate the inefficiencies and limitations of manual order processing.
EZINE:
Workflows can be a useful tool in most organizations. But it takes proper oversight to ensure that participants use them correctly. Find out how SharePoint 2010 can ease the process with improved reporting capabilities and built-in monitoring.
