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Geocoding determines location by linking longitude and latitude coordinates with street address data. By identifying your best customers’ location and defining how to reach them most effectively you possess the ultimate decision making tool. Utilize the power of location intelligence to know the location of your customers, partners and competitors.
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This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
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Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
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This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
sponsored by SDL Web Content Management Solutions Division
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This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
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Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
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Read this whitepaper to learn the benefits of outsourcing to infrastructure providers in today's competitive environment that can deliver solutions that meet the new demands of IT departments. Here are 10 things to look for when seeking out that provider.
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This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
