Best Practices in IT White Papers

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Best Practices in IT White Papers (View All Report Types)

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Business Analytics – Pushing Toward Relevance sponsored by IBM WHITE PAPER: Learn how IT can improve its overall contribution to business innovation with an action-oriented business intelligence (BI) and analytics strategy. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Business Intelligence \| Data Management \| Data Quality \| Information Management \| IT Best Practices \| IT Governance \| IT Management

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs sponsored by BMC Software, Inc. WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business Process Automation \| Business Process Reengineering \| Business Service Management \| Data Collection \| Help Desk Management \| IT Best Practices \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| SOA \| SOA Governance

Market Overview: SaaS IT Service Management Tools sponsored by BMC Software, Inc. WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization. Posted: 14 Oct 2013 \| Published: 21 Feb 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Service Management

A Guide for CIOs: Make Your Mark with Business Transformation sponsored by Hewlett-Packard Enterprise WHITE PAPER: Review this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more. Posted: 06 Jul 2012 \| Published: 01 Jul 2012 TOPICS: Business Development \| Business IT Alignment \| Business Management \| Business Process Management \| CIOs \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management

Using Case Management to Empower Employees and transform Customer Service sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Business of Information Technology \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Best Practices \| IT Management

Hardware Neutral Imaging with ImageX: The Ghost Killer sponsored by Global Knowledge WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation. Posted: 14 Mar 2007 \| Published: 01 Mar 2007 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Services \| IT Spending \| Network Best Practices \| TCO

Essential UXP Guide: MarketScope Helps Buyers Identify Top Priorities sponsored by IBM WHITE PAPER: The following MarketScope white paper explores the current state of user experience platforms and what you need to know about the market when moving forward. Learn how to choose the right solution for your organization and gain access to a comprehensive comparison of many of the leading UXP vendors. Posted: 03 Jul 2014 \| Published: 03 Jul 2014 TOPICS: IT Best Practices \| IT Governance \| IT Management \| User Experience

Exploring Business and IT Friction: Myths and Realities sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems. Posted: 27 Feb 2014 \| Published: 17 Apr 2013 TOPICS: Data Center Design \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| User Experience

What Can You Do Differently to Guard Against Threats from Rapidly Evolving Mobile Malware? sponsored by IBM WHITE PAPER: Mobile security is about more than the device: It's also about protecting apps on the device. Learn how IBM can help. Posted: 09 Oct 2014 \| Published: 31 Jan 2014 TOPICS: Access Control \| Application Security \| Authentication \| Authorization \| Compliance Best Practices \| Cybersecurity \| Data Security \| Data Storage \| Hackers \| Internet Security \| IT Best Practices \| IT Departments \| IT Management \| IT Managers \| IT Workforce \| Malware \| Mobile Device Management \| Mobile Workers \| Phishing \| Regulatory Compliance \| Risk Management \| Securities Industry \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Smart Phones \| Tablet PC \| Vulnerability Management